Local Care · Berlin, Connecticut

Home Care in Berlin, Connecticut

Berlin is where the agency actually sits. The office is at 1436 Berlin Turnpike, between Kensington and East Berlin, and it has been the base for coordinating caregivers across Connecticut since Maggie Drag started the company in 1989. For Berlin families that means the people writing the care plan and the people answering the phone are in the same town as the home they are writing it for.

Local to Berlin

What Berlin Families Should Know About Us

The Office Is on the Berlin Turnpike

1436 Berlin Turnpike, Suite 1A. Open Monday to Friday, 8:30 AM to 5:00 PM, with someone on call at weekends — you can come in and talk to a client manager face to face rather than through a call center.

The Town Has Said So Itself

Berlin gave us its Milestone Award in 2024, and the Greater New Britain Chamber of Commerce named us Berlin Business of the Year in 2020.

Free Art Classes for Berlin Seniors

One of the six centers where our client manager Beata Blumes runs free art classes for older adults — six years running, materials provided, Polish paczki on the table. You do not have to be a client to come.

Where We Are

Talk to a Client Manager

Berlin is our home town — the office at 1436 Berlin Turnpike is the one physical location the agency has.

(860) 829-0208

1436 Berlin Turnpike, Suite 1A
Berlin, CT 06037

Office Monday–Friday, 8:30 AM – 5:00 PM
Caregivers available 24/7

Getting Started Is Simple

A Clear, Guided Process from Initial Call to Caregiver Match

  1. Reach out by phone or by filling out our online form, and THREE things come back to you. A FREE foundational Plan of Care tailored to you and your loved one, along with potential caregiver(s) profile(s) near you, and a list of questions to ask home care agencies.

  2. Our goal is to create the most effective Plan of Care for your loved one. One of our Client Managers will reach out to schedule an in-home visit. This allows us to get to know you and your loved one personally, understand their needs, and assess the home for safety. We'll note any existing adaptive equipment and flag any adjustments that could better support their independence at home.

  3. Based on everything we have learned about your loved one, we will send you a couple of pre-selected caregiver profiles that we believe are a good match for your loved one's needs, preferences, hobbies, personality, etc. Once you have chosen a caregiver you feel good about, you have the option to meet them before services begin.

  4. On the first day of services, our Field Supervisor will be on-site to ensure the Plan of Care is fully understood and followed. Clients are encouraged to ask questions, and we will be there to ease the transition every step of the way. From there, our Field Supervisor will continue with monthly in-home visits to ensure quality care is maintained.

Caregiver and senior tending daffodils together in the garden
Common Questions

Home Care in Berlin — Common Questions

Is your office really in Berlin, or is this just a service area?

It really is in Berlin. Our only office is at 1436 Berlin Turnpike, Suite 1A, Berlin, CT 06037 — open Monday to Friday from 8:30 AM to 5:00 PM, with someone on call at weekends. Caregivers work 24/7.

Which parts of Berlin do you cover?

All of it — Kensington, East Berlin, and everything along and off the Turnpike. There is no corner of town our caregivers do not already drive to.

Can we come in and talk to someone in person?

Yes, and Berlin families often do. Call (860) 829-0208 first so a client manager is free when you arrive, then come to Suite 1A any weekday between 8:30 AM and 5:00 PM.

Do you do anything in Berlin besides home care?

We run free art classes for older adults here, led by Beata Blumes from our own office. They have been going for six years, materials are provided, and they are open to anyone — client or not.

Do you have caregivers who speak a language other than English?

Yes. Between our caregivers we cover English, Polish, Russian, Ukrainian, Spanish and Italian, and language is one of the things we match on rather than an afterthought.

Complimentary · No Obligation

Why You Need a Plan of Care for Your Loved One?

A Plan of Care tells you exactly what level of support your loved one needs without committing to anything. We put it together because every family making this decision deserves clarity before they commit.

Tailored specifically to your loved one — their routines, their preferences, their history, their situation. Not a template. Not a generic checklist. A plan built for one person — yours.

You own the plan — always. You walk away with it regardless of what you decide next.

Active Member of State & National Associations
Why You Need A Preventative Plan of Care