The Office Is on the Berlin Turnpike
1436 Berlin Turnpike, Suite 1A. Open Monday to Friday, 8:30 AM to 5:00 PM, with someone on call at weekends — you can come in and talk to a client manager face to face rather than through a call center.
Rotating awake shifts so that someone in the house is alert at every hour, arranged and re-arranged from our office here in Berlin.
The same support we provide statewide, arranged for a household in Berlin.
An awake caregiver remains available at every hour to notice changes and respond promptly.
Hands-on help with getting out of bed, walking safely, and returning to rest.
Respectful support with bathing, grooming, dressing, toileting, and incontinence needs.
Regular drinks, snacks, and mealtime assistance based on the care plan.
Ongoing help with the essential routines that make daily life safer and more comfortable.
Meal preparation and attentive feeding assistance when it is part of the care plan.
A calm, familiar presence that supports emotional comfort during the day and overnight.
A caregiver goes along to doctor visits and other appointments, stays through them, and helps your loved one remember what was said.
1436 Berlin Turnpike, Suite 1A. Open Monday to Friday, 8:30 AM to 5:00 PM, with someone on call at weekends — you can come in and talk to a client manager face to face rather than through a call center.
Round-the-clock cover means two or three caregivers rotating, and every gap is a handover. Building that rota from an office in the same town is a practical advantage, not a slogan.
The first weeks home are the heaviest. Many families begin with continuous cover and step down to hourly or live-in once the situation settles.
Berlin is our home town — the office at 1436 Berlin Turnpike is the one physical location the agency has.
Nearby Service Area
We also provide 24-hour home care in these neighboring towns.
Questions about how this works in Berlin? Read the Berlin care guide or see 24-Hour Home Care across Connecticut.
Reach out by phone or by filling out our online form, and THREE things come back to you. A FREE foundational Plan of Care tailored to you and your loved one, along with potential caregiver(s) profile(s) near you, and a list of questions to ask home care agencies.
Our goal is to create the most effective Plan of Care for your loved one. One of our Client Managers will reach out to schedule an in-home visit. This allows us to get to know you and your loved one personally, understand their needs, and assess the home for safety. We'll note any existing adaptive equipment and flag any adjustments that could better support their independence at home.
Based on everything we have learned about your loved one, we will send you a couple of pre-selected caregiver profiles that we believe are a good match for your loved one's needs, preferences, hobbies, personality, etc. Once you have chosen a caregiver you feel good about, you have the option to meet them before services begin.
On the first day of services, our Field Supervisor will be on-site to ensure the Plan of Care is fully understood and followed. Clients are encouraged to ask questions, and we will be there to ease the transition every step of the way. From there, our Field Supervisor will continue with monthly in-home visits to ensure quality care is maintained.

A Plan of Care tells you exactly what level of support your loved one needs without committing to anything. We put it together because every family making this decision deserves clarity before they commit.
Tailored specifically to your loved one — their routines, their preferences, their history, their situation. Not a template. Not a generic checklist. A plan built for one person — yours.
You own the plan — always. You walk away with it regardless of what you decide next.








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